Returns & Exchanges
At Modelones, we want you to be completely satisfied with your nail art journey. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team at support@modelones.com with your order number and the reason for your return.
Prepare the Package
Ensure the items are unused, in their original packaging, and securely packed to prevent damage during transit.
Ship the Items
Affix the provided return shipping label to your package and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing